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challenges

Inadequate
Change Management

Improve your customers’ involvement in the project!
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Actively involve the customer!

These selected training modules support your employees in letting their customers actively participate in the design process.

suitable training

Do you recognize these symptoms in your projects?

Is the quality of your projects suffering because customers are not cooperating to the extent required?

Does your customer often have difficulties in assigning qualified employees to the project?

And those who are supposed to work on it are overworked and also have a negative attitude towards the project?

Achieve your project goals by effectively involving your customers!

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The problems mentioned above then lead to important deliveries from the customer not being made or being made too late, thereby significantly disrupting the project flow, which ultimately jeopardizes on-time completion and compliance with the budget.

How can you improve this?

Selling Change Management

You know that professional support for the customer in the change situation would help to increase motivation to participate. You even offer change management as a service, but customers find it superfluous and don't want to buy it?
Could your sales team perhaps use more ideas on how to convince customers of the necessity and benefits of change management? That would not only be an additional task for you, but would also make project implementation much easier!

Customer contact for
gain participation

Even skeptical customer contacts can be persuaded to work together! But this requires consultants who can deal with skepticism and resistance to change. Who understand and take seriously the problems and concerns of the project team members on the customer side. Who also know how to help them cope with the additional tasks for the project.

Your consultants are not sure how to implement this?

Ask about our training courses without obligation!

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Demanding cooperation obligations

  • Understanding is one thing, but it is equally important to demand the agreed cooperation.
  • All project participants should be aware that a violation of the cooperation obligations is equivalent to a change request that entitles your company to make demands.
  • At least your project managers should also have such discussions with your customers.

Is that something your employees need to learn better?

Then request a training now!

Request training

How do you benefit as an employer?

When customers are more involved, qualitative project goals are better achieved. Meeting milestones and go-live dates reduces stress, increases productivity and improves the working atmosphere. The KPIs in the operational phase are more easily achieved, which increases the satisfaction of users and management at the customer.

Do you want to better engage your customers?

Let us provide your employees with optimal training!

Request training

Training & continuing education programs

Suitable training:

Coba

Consulting Basics

How your consultants gain the customer’s trust from day one – and act as valuable team players.

3 days

Level 1

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Almost

Facilitating stakeholder workshops

Integrate customer interests and increase acceptance through professional workshop moderation.

3 days

Level 2

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Soco

Solution Placement as a Consultant

Working out the specific benefits precisely – this is how your consultants inspire customers with innovative solutions.

3 days

Level 2

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Sanc

Selling and Negotiating Change Requests

Balancing customer satisfaction and project margin through professional negotiation.

3 days

Level 3

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Sell

Selling to
Executive Levels

Involve all decision-makers in complex sales processes and win with value selling.

3 days

Level 3

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More training

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