Learning platform
EN 
DE Soft skills: Leading customers
Moderate
How a healthy meeting culture can improve your productivity.
Customer meetings:
Often a waste of time
Don't you often hear that customer meetings are often perceived as a waste of time? Time is extremely valuable for both your customers and your consultants.
Don’t you also ask yourself how many employees on your part and on the customer’s part actually have to attend a meeting – and whether the time invested is really being used sensibly?
Customer meetings are crucial for project success
Effective customer meetings make an important contribution to the success of every project. If done correctly, they offer a valuable opportunity to advance projects and strengthen customer relationships. Part of our Training programs is designed to provide consultants with the skills and techniques necessary to run meetings efficiently and effectively.
Preparation is the key to more productive customer workshops
We teach your consultants how to create the essential prerequisites for a successful meeting even before the meeting. It is essential that this Structured process and with interactive methods This includes selecting participants appropriately and providing them with all relevant information in advance be supplied.
They should know what to expect from the meeting and what contributions are expected of them before the meeting begins. An agenda or overview of the workshop process must not be missing.
Use interactive media
Instead of visualizing the entire workshop with PowerPoint presentations, we show your consultants which Tools and media (such as Metaplan technique, Conceptboard, Mural or Miro) they can use it to encourage participant participation and engagement while obtaining essential information from the customer.
Keep an eye on the goal and time
In our trainings, consultants learn always keep the goal of the meeting in mind and follow a common thread. We support our participants in getting to the point of discussions so that the schedule can be kept and clear results can be achieved at the end of the meeting.
Follow-up for sustainable results
We show a way to a efficient follow-up, including summarising and communicating the results, to ensure the implementation of agreed measures.
What we can do for your consultants
In our understanding, moderation goes far beyond the ability to lead a discussion in a customer meeting. We equip your consultants with the necessary skills to Customer workshops to design them so that they become a effective tool for project success Discover our relevant module and transform the way your consultants design and lead workshops.
What you can achieve for your company
Professionally conducted meetings, especially targeted customer workshops, not only increase the Customer satisfaction, but can your Productivity and effectiveness This not only saves valuable time, but also enables consultants to actively shape changes with the client and move projects forward quickly.
Training modules
Enquire now:
NEARLY
Facilitating stakeholder workshops
Integrate customer interests and increase acceptance through professional workshop moderation.
3 days
Level 2
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