Learning platform
EN 
DE Soft skills: Leading customers
Appear competent
Do you feel that your consultants could be even more well received by customers?
Many consultants underestimate the importance of their appearance
Have you ever wondered about the behavior of your consultants with customers? It is very damaging for a consulting company if its IT consultants are not perceived appropriately by the customer. Many IT professionals do not realize how much effort is required to correct a bad first impression - or that such an attempt can even fail.
The first impression: appear confident, personable and competent
We make your consultants aware of how crucial the first impression for a successful, cooperative collaboration with the customer. You will learn that the customer already unconsciously forms an image of your entire capabilities in this first moment. In our specialized modules Your consultants will learn what options they have to make a positive first impression both in virtual meetings and in person, without appearing arrogant or submissive.
Use of verbal and non-verbal means
Already by the nature of their personal presentation Your consultants can have a significant influence on how professional they appear to others. It all depends on what and how they say something about themselves - the tone of voice, the volume, as well as the posture and handshake are all very important.
Competent appearance despite lack of expertise
From our experience, we know that many consultants feel insecure when they have insufficient expertise in certain areas, especially if they have even less experience. Many only feel secure when they have comprehensive knowledge of a topic. Often, simply checking your own claims can helpOur goal is to enable your consultants to act confidently even in uncertain moments.
Our support for you:
We train your consultants how to use the right inner attitude and under Use of all verbal and non-verbal means so that your customers enjoy working with you. We teach techniques that enable you to appear competent beyond the first impression.
The benefits for your consulting company:
The faster and better your consultants learn how to deal with your customers, the more effective the collaboration will be. You benefit from greater acceptance of your consultants, even if they do not (yet) have sufficient specialist knowledge. Higher fees are less frequently questioned, projects progress faster, and your consultants are asked again for future tasks. Last but not least strengthen your positive image on the market.
Training modules
Enquire now:
COBA
Consulting Basics
How your consultants gain the customer’s trust from day one – and act as valuable team players.
3 days
Level 1
SELL
Selling to Executive Levels
Involve all decision-makers in complex sales processes and win with value selling.
3 days
Level 3
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